Shipping & Returns

Pick up your board at our studio: 1302 S. El Camino Real, Suite A.4, San Clemente, CA 92672. We will text you as soon as it is ready — usually within 1–2 business days for in-stock boards. Bring a leash and a sunny forecast.

Orders shipping to an address within 100 miles of San Clemente (most of Orange County, San Diego County and the Los Angeles area) are delivered free of charge, typically within 3–7 business days. We will coordinate a delivery window with you by text.

• For destinations beyond 100 miles we ship with carriers that specialize in surfboards. Because rates depend on board length and destination, checkout will ask you to request a shipping quote — we usually reply within one business day and only charge once you approve.
• Typical transit: 5–10 business days within the continental US; 2–4 weeks international. Import duties and taxes on international orders are the customer's responsibility.
• Boards are packed with foam nose/tail guards, bubble wrap and a rigid box. Accessories ship via USPS or UPS with tracking.

Please inspect your box on delivery. If there is visible damage, note it with the driver and photograph the box and board before unwrapping fully. Email photos to jonathangrandini@gmail.com within 48 hours of delivery and we will file the claim and repair or replace the board at no cost to you.

• In-stock boards: if the board is not right for you, contact us within 7 days of pickup/delivery. Unridden boards in original, unwaxed condition may be returned for store credit or exchanged for another board; the customer covers return shipping. A 10% restocking fee applies to refunds to the original payment method.
• Custom boards: shaped to your specs and therefore not returnable. Your deposit covers materials and shaping time. We will work with you before glassing to make sure every dimension is right.
• Accessories: unused items in original packaging may be returned within 30 days for a full refund; return shipping is paid by the customer.
• Ridden or waxed boards cannot be returned, but we are always happy to talk about trading up.

The best return policy is picking the right board the first time. Text or call Jonathan before you buy — a free 10-minute chat about your weight, level and local waves avoids almost every mismatch. Reach him at +1 (949) 350-3964.